Terms & Conditions
LEVR is operated by BODY FIXERS HEALTH & WELLNESS LIMITED (company number 14435839), registered in England and Wales. In these Terms, “LEVR”, “we”, “us” and “our” refer to that company.
These Terms govern your use of the LEVR mobile app and the digital coaching services it provides (the “Service”). Please also read our Privacy Policy. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use LEVR.
Separate human-led coaching programmes purchased directly from Body Fixers may have additional terms in a separate agreement. An app subscription does not automatically include one-to-one human coaching.
1. Eligibility and your account
You must be at least 18 to use LEVR. You are responsible for providing accurate account details, keeping credentials secure and letting us know if you suspect unauthorised access.
LEVR is designed for general adult fitness, nutrition, movement and lifestyle coaching. It is not an emergency service or a substitute for healthcare.
2. What the Service provides
Features available to you depend on your plan and may include:
Personalised strength training, mobility work, exercise demonstrations and workout logging.
Fitness, nutrition, movement, sleep and habit guidance.
AI conversations through text or an AI-generated coaching voice.
Progress tracking, weekly reviews, reminders and proposed plan adjustments.
Human-coach contact only where your purchased plan expressly includes it.
Features can vary by platform, subscription, region and device. Personalised guidance depends on the information you share and what you record in the app.
3. AI coaching and its limitations
Day-to-day responses from the LEVR AI coach are generated by artificial intelligence, not spoken or written live by a human coach. The synthetic voice may resemble a real coach; this does not mean that person has personally reviewed each response.
AI can make mistakes. Exercise suggestions, nutrition estimates, summaries and answers may be incomplete, inaccurate or unsuitable for your circumstances. Check recommendations before acting on them, correct errors and seek appropriate professional advice where necessary.
The AI does not diagnose or treat medical conditions, provide emergency monitoring or guarantee safe exercise technique or correct calorie estimates. Human-coach messages, where included in your package, are separate from automated AI messages.
We use external AI and voice service providers to deliver these features. Your conversations and relevant profile information may be processed by them. See the Privacy Policy for provider details and how consent can be withdrawn.
4. Health, exercise and nutrition safety
LEVR provides general fitness and wellbeing coaching, not medical diagnosis, treatment or a regulated medical service. It must not be used instead of advice from a doctor, physiotherapist, registered dietitian or other suitably qualified health professional.
Exercise carries risks, including physical injury. Seek medical advice before beginning or substantially changing exercise if you have a medical condition, are recovering from an injury, experience unusual symptoms or are unsure whether training is suitable for you.
Tell the coach about relevant injuries or limitations and keep that information updated. The AI may miss information or misinterpret what you say. Choose manageable weights, use equipment safely, follow sensible technique and do not exercise through unusual pain.
Stop exercise and seek appropriate medical assistance if you develop concerning symptoms. In an emergency, contact your local emergency services.
Meal, calorie and macronutrient estimates are approximate, not clinical nutrition advice. Individual results vary and we cannot guarantee weight loss, strength gains or other outcomes.
5. Subscriptions, trials and renewal
Some features require a paid membership. Before purchase, the checkout or native paywall will show the plan, included features, price and currency, billing period, applicable taxes, trial duration (if offered), and amount charged after any trial.
In-app subscriptions may be sold through Apple’s App Store or Google Play. LEVR uses RevenueCat to manage entitlement and subscription status. Any other payment provider will be identified during checkout.
Auto-renewal: An auto-renewing subscription generally renews and is charged at the end of each billing period unless you cancel in time using the account with the relevant billing provider. Renewal and price-change notices will follow applicable platform rules and law.
Free trials: Where offered, eligibility, duration and post-trial charges are shown during purchase. Cancel before the trial ends if you do not want the paid subscription to start. Trial eligibility may vary by platform, country and previous trial use.
6. Cancellation, restoring purchases and refunds
Manage or cancel an Apple or Google subscription in the store account through which you purchased it. Where available, LEVR also provides a subscription-management or customer-centre route.
Deleting your LEVR account or uninstalling the app does not cancel an App Store or Google Play subscription. Cancel separately through the relevant store. Cancelling generally stops future renewals; access to paid features usually continues until the end of the paid period, subject to the store’s terms and applicable law.
If an active store purchase is not recognised, try the app’s purchase restoration or subscription management options, then contact support if the problem persists.
Refund requests for Apple or Google purchases are usually submitted to the store that billed you. Purchases through other providers follow the terms shown at checkout. None of this removes your statutory consumer rights.
7. Human coaching plans
If a plan expressly includes a human coach, the purchase description or separate agreement explains the number of calls, messaging, support level, plan duration and cancellation terms. Unless specifically promised, human-coach replies are not immediate, around the clock or emergency care.
An AI-generated message does not mean a human coach has reviewed or approved it.
8. Your content and privacy
You may provide photographs, training logs, goals, meal descriptions, health information and messages.
You retain your rights in material that belongs to you and allow us the limited use necessary to provide the requested Service, in accordance with our Privacy Policy.
Do not upload someone else’s personal information unless you have the right and required permissions to do so. You can request a copy of your information or delete your account from Profile → Privacy & Data, or visit our account deletion page.
9. Acceptable use and intellectual property
Use the Service only for lawful purposes. Do not attempt to break into accounts, disrupt the Service, misuse other users’ information, harass people or redistribute proprietary coaching materials without permission.
The LEVR brand, software, programme content, videos and other materials remain the property of us or our licensors. You receive a personal, non-exclusive, non-transferable licence to use the Service while entitled to access it, subject to rights provided by law.
10. Availability, changes and suspension
We work to make LEVR dependable, but connections, speech recognition, AI models and other systems may occasionally be interrupted. We may fix, maintain, improve or change features, giving appropriate notice where required by law.
Access may be restricted when reasonably necessary to address fraud, serious misuse, security concerns or breaches of these Terms. We will act fairly and respect applicable rights relating to paid services.
11. Responsibility and your legal rights
We remain responsible for providing the Service with the care and skill required by law. Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We cannot promise that AI advice is always correct or that results are guaranteed. We are not responsible for losses caused solely by inaccurate information you provide, failure to take reasonable safety precautions or events beyond our reasonable control, except where the law makes us responsible.
12. Changes, governing law and contact
We may update these Terms as the Service or legal requirements change. Material changes affecting an active subscription or your rights will be communicated where required. The updated Terms will show their publication date.
English and Welsh law applies, except where mandatory consumer-protection rules in your place of residence provide otherwise. Nothing in this provision removes rights to bring claims before courts permitted by applicable consumer law.
Questions or complaints: support@levr.coach.
Operator: BODY FIXERS HEALTH & WELLNESS LIMITED · Company 14435839 · Registered office: 1 Wilson Avenue, Brighton, England, BN2 5PA.