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Terms & Conditions

Effective Date: June 2026


These Terms and Conditions apply to all coaching services provided by Body Fixers Health & Wellness Limited, trading as LEVR ("LEVR", "we", "us", or "our").


By purchasing or participating in any LEVR coaching programme, you agree to these Terms and Conditions.


1. Services Provided

LEVR provides online health, fitness and lifestyle coaching services which may include:

  • Training programmes

  • Exercise instruction

  • Nutrition guidance and frameworks

  • Lifestyle and habit coaching

  • Accountability support

  • Coaching calls

  • Messaging support

  • Access to coaching software and applications

  • Educational resources and materials

The exact services included will depend on the programme purchased.


2. Client Responsibilities

Results depend heavily on your participation and consistency.

As a client, you agree to:

  • Follow the programme to the best of your ability

  • Complete agreed actions and habits

  • Attend scheduled coaching sessions where applicable

  • Provide accurate information regarding your health and circumstances

  • Communicate honestly and promptly regarding challenges or concerns

Failure to follow the programme may significantly affect your results.


3. Health & Medical Disclaimer

You acknowledge that participation in exercise, nutrition and lifestyle coaching involves an element of risk.

By joining a LEVR programme, you confirm that:

  • You are medically fit to participate, or have obtained appropriate medical clearance

  • You have disclosed any relevant medical conditions, injuries, medications or limitations

  • You will stop exercising and seek medical advice if you experience pain, dizziness, illness or other concerning symptoms

All participation is voluntary and undertaken at your own risk.

LEVR does not provide medical advice, diagnosis or treatment.

Nothing within our coaching services should be considered a substitute for professional medical advice.


4. Results Disclaimer

While many clients achieve significant improvements in their health, fitness and body composition, individual results will vary.

We do not guarantee specific outcomes, weight loss, body composition changes, performance improvements or health outcomes.

Success depends on numerous factors, including adherence, lifestyle, health history, effort and circumstances outside our control.


5. Fees & Payment

Programme fees are agreed at the point of enrolment.

Payment options may include:

  • Full payment

  • Instalment plans

  • Third-party finance providers such as Klarna (subject to their terms)

Where instalments are selected, you remain responsible for the full programme fee.

Missed or failed payments may result in suspension of coaching services until payments are brought up to date.


6. Cooling-Off Period

If you purchase coaching online or remotely, you may have a statutory right to cancel within 14 days.

However, where coaching services have already commenced at your request during this period, we reserve the right to deduct the value of services already provided.

Once substantial delivery of coaching services has begun, refunds may be reduced accordingly.


7. Refund Policy

Unless otherwise stated in writing:

  • Coaching fees are non-refundable after the applicable cooling-off period.

  • No refunds will be provided due to lack of participation, lack of motivation, changes in personal circumstances, work commitments, travel or failure to follow the programme.

  • Any exception is entirely at our discretion.


8. Programme Pauses

In cases of significant illness, injury or unforeseen circumstances, we may allow a temporary pause to your programme.

Programme pauses:

  • Are granted at our discretion

  • May require supporting documentation

  • Do not automatically extend indefinitely

  • Must be agreed in writing


9. Coaching Relationship

We reserve the right to end a coaching relationship if:

  • A client behaves abusively or unreasonably

  • Payments are not maintained

  • The coaching relationship is no longer productive

  • Continued coaching would not be in the client's best interests

Where appropriate, any outstanding financial obligations will remain payable.


10. Intellectual Property

All coaching materials remain the intellectual property of Body Fixers Health & Wellness Limited.

This includes:

  • Training programmes

  • Nutrition resources

  • Educational content

  • Videos

  • Documents

  • Systems

  • Frameworks

  • Templates

Materials are provided for personal use only.

They may not be copied, reproduced, shared, sold, distributed or used commercially without prior written permission.


11. Privacy & Data Protection

We process personal information in accordance with our Privacy Policy.

By joining a programme, you consent to the collection and processing of information necessary to deliver coaching services.

This may include:

  • Contact details

  • Health and lifestyle information

  • Progress data

  • Photos

  • Check-in responses

For full details, please refer to our Privacy Policy.


12. Technology & Third-Party Platforms

Coaching services may utilise third-party platforms including, but not limited to:

  • Trainerize

  • Google Workspace

  • ActiveCampaign

  • Stripe

  • Zapier

We are not responsible for outages, interruptions or technical issues caused by third-party providers.


13. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on our website.

Continued participation in coaching services constitutes acceptance of any revised Terms.


14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


15. Contact Information

LEVR
A trading name and trademark of Body Fixers Health & Wellness Limited

Website: https://levr.coach

Email: [Insert Support Email]

Telephone: 01273 112 875